Terms of service

Last Updated: August 4, 2026

Welcome to Rivaa. These Terms of Service ("Terms") govern your access to and use of https://rivaabysrishti.com ("Website"), including the purchase of products offered through our online store.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue the use of our Website.

1. About Rivaa

Rivaa is an Indian jewelry brand offering thoughtfully curated jewelry, watches, and gifting collections for every occasion. Our mission is to bring together timeless elegance, quality and affordable luxury through products that celebrate individuality and style.

2. Eligibility

By using this Website, you confirm that:

You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
The information you provide is accurate, complete, and up to date.
You will use this Website only for lawful purposes.

3. Use of the Website

You agree not to:

Violate any applicable laws or regulations.
Use the Website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our systems or servers.
Upload or transmit viruses, malware, or other harmful code.
Interfere with the security, functionality, or performance of the Website.
Copy, reproduce, distribute, or exploit any content from this Website without our prior written permission.

We reserve the right to suspend or terminate access to users who violate these Terms.

4. Product Information

We strive to display our products as accurately as possible.

However:

Product colors may appear slightly different depending on your device screen, monitor settings, or lighting conditions.
Minor variations in color, texture, finish, or craftsmanship may occur and are not considered defects.
Product dimensions and weights are approximate unless otherwise specified.

All products are subject to availability. We reserve the right to discontinue any product or limit the quantity available for purchase at any time without prior notice.

5. Pricing & Payments

All prices displayed on the Website are in Indian Rupees (INR).
Prices are inclusive of applicable taxes unless stated otherwise.
We reserve the right to change prices, offers, or promotions at any time without prior notice.
Payment must be completed before an order is processed.
Payments are securely processed through trusted payment partners such as Razorpay Payments.

Rivaa does not store your complete payment card or banking information.

6. Orders

After placing an order, you will receive an order confirmation email.

Receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to:

Cancel any order.
Refuse service.
Limit quantities purchased.
Decline orders suspected of fraud or unauthorized activity.

If your order is cancelled after payment has been received, the full amount paid will be refunded to your original payment method.

7. Shipping & Delivery

Orders are processed and dispatched according to our Shipping Policy.

While we work with trusted courier partners to deliver your order as quickly as possible, delivery timelines are estimates only.

Rivaa is not responsible for delays caused by:

Courier partners
Natural disasters
Public holidays
Weather conditions
Government restrictions
Other circumstances beyond our reasonable control

8. Returns & Refunds

Our Refund & Return Policy forms an integral part of these Terms.

Returns are accepted only for products received in a damaged or defective condition, subject to the conditions mentioned in our Refund & Return Policy.

A valid uninterrupted 360° unboxing video is mandatory for return and refund requests.

For hygiene reasons, earrings are non-returnable and non-exchangeable unless received damaged or defective.

9. Intellectual Property

All content available on this Website, including but not limited to:

Logo
Brand name
Product images
Product descriptions
Website design
Graphics
Videos
Text
Icons

is the exclusive intellectual property of Rivaa and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

10. User Accounts

If you create an account on our Website, you are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting access to your account.
All activities carried out under your account.

Please notify us immediately if you suspect any unauthorized use of your account.

11. Cookies & Analytics

We use cookies and similar technologies to:

Improve website performance.
Remember your preferences.
Enhance your shopping experience.
Analyze website traffic.

By continuing to use our Website, you consent to our use of cookies in accordance with our Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Rivaa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to:

Use of the Website.
Inability to access the Website.
Delayed deliveries.
Product misuse.
Technical interruptions.
Third-party service failures.

Our maximum liability shall not exceed the amount paid by you for the product giving rise to the claim.

13. Third-Party Services

Our Website may use or link to third-party services including Shopify, payment gateways, courier partners, or external websites.

We are not responsible for the content, privacy practices, or services of third-party providers.

14. Termination

We reserve the right to suspend or terminate your access to the Website without prior notice if:

You violate these Terms.
You engage in fraudulent or unlawful activity.
Your actions may harm Rivaa, its customers, or its operations.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or Website functionality.

Updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of the Website after any changes constitutes your acceptance of the revised Terms.

16. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Malda, West Bengal.