Shipping policy

Last Updated: August 20, 2026

Thank you for shopping with Rivaa. We are committed to delivering your jewellery safely and efficiently. Please read our shipping policy below to understand how your order will be processed and delivered.

Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email at your registered email address.

If you do not receive your confirmation within a few minutes, please check your spam/junk folder or contact us at rivaa.work@gmail.com.

Order Processing

All confirmed orders are processed and dispatched within 2 business days from the date of order confirmation.

During festive seasons, sales, or unforeseen circumstances, dispatch timelines may be slightly extended. If there is a significant delay, we will notify you via email or phone.

Shipping Charges

A flat shipping fee of ₹60 is applicable on orders with a cart value below ₹599.
Free shipping is available on:
- Orders worth ₹599 or more, or
- Orders that qualify under a promotional offer or special free-shipping campaign.
Shipping charges are non-refundable under any circumstances.

Delivery Timeline

Once your order has been dispatched, you will receive a shipping confirmation email along with your tracking details.

Estimated delivery timelines are:

3–5 business days after dispatch for most locations across India.

Please note that delivery times may vary depending on your location, courier partner availability, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

After dispatch, you will receive a tracking link via email, allowing you to monitor your shipment in real time.

If you experience any issues tracking your order, please contact us and we'll be happy to assist.

Delivery Attempts

Our courier partners may make multiple delivery attempts before returning a shipment to us.

Please ensure that the shipping address and contact number provided at checkout are accurate and that someone is available to receive the package.

Incorrect or Incomplete Address

Rivaa is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

If an order is returned to us due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.