Refund policy

Last Updated: August 20, 2026

At Rivaa, every piece of jewellery is carefully inspected and securely packed before dispatch. We are committed to delivering products of the highest quality. However, if your order arrives damaged or defective, we're here to help.

Return Eligibility

We accept returns only if the product is received in a damaged or defective condition.

To be eligible for a return:

The issue must be reported within 3 days of receiving your order.
The product must be unused, unworn, and in its original condition, with all original packaging, tags, and accessories (if applicable).
A valid uninterrupted unboxing video must be provided as proof of the damage or defect.

Mandatory Unboxing Video

To ensure a fair and smooth claims process, an uninterrupted unboxing video is mandatory for all return requests.

The video should:

Clearly show the sealed package before opening.
Capture a 360° view of the package.
Show the package being opened in one continuous recording without cuts or edits.
Clearly display the product and the damage or defect, if any.

Please Note: We may not be able to approve return or refund requests without a valid unboxing video.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the items are not eligible for return or exchange, unless they are received damaged or defective. Also, returns or refunds will not be accepted for:

Products that have been used, worn, altered, or damaged after delivery.
Products returned without their original packaging or tags.
Return requests made after 3 days from the date of delivery.
Claims submitted without the required unboxing video.

How to Request a Return

If you receive a damaged or defective product:

Email us at rivaa.work@gmail.com within 3 days of delivery.
Include the following:
- Your Order ID
- A brief description of the issue
- Clear photographs of the product
- The complete unboxing video
Our support team will review your request and guide you through the return process if your request is approved.

Inspection & Approval

Once the returned item reaches us, our quality team will inspect it to verify the reported issue.

If the return is approved, we will initiate your refund.

Rivaa reserves the right to decline return or refund requests that do not meet the eligibility criteria outlined in this policy.

Refund Policy

Refunds are processed only after the returned product has been received and successfully inspected.
Approved refunds will be issued to the original payment method used at the time of purchase.
Refunds are typically processed within 5–7 business days after approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.
Shipping charges paid at the time of purchase are non-refundable.