Privacy policy

Last Updated: August 20, 2026

Welcome to Rivaa ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://rivaabysrishti.com, make a purchase, create an account, or otherwise interact with our website and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Order Details
Payment Confirmation
Account Login Information
Customer Support Messages

Automatically Collected Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies
Pages Viewed
Referral Source

This information helps us improve your shopping experience.

How We Use Your Information

We use your information to:

Process and deliver your orders
Verify payments
Provide customer support
Create and manage your account
Send order confirmations and shipping updates
Process returns or exchanges
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with applicable legal obligations
Send promotional emails, WhatsApp messages, or marketing communications (only where permitted)

Payment Information

Payments on Rivaa are securely processed through trusted third-party payment providers such as Razorpay or Cashfree Payments.

We do not store your debit card, credit card, UPI PIN, CVV, or complete banking information on our servers.

Shopify Platform

Our website is powered by Shopify.

Certain information necessary to process your orders and maintain your account is processed by Shopify in accordance with Shopify's own Privacy Policy.

WhatsApp Communication

If you contact us through WhatsApp or choose to receive updates via WhatsApp, we may use your phone number to:

Answer your queries
Share order updates
Provide customer support
Send promotional offers if you have opted in

You may request to stop promotional messages at any time.

Cookies

We use cookies and similar technologies to:

Keep you logged in
Remember your shopping cart
Improve website performance
Analyze website traffic
Enhance your browsing experience

Most web browsers allow you to disable cookies, although doing so may affect certain website features.

Sharing Your Information

We do not sell your personal information.

However, we may share information with trusted third parties only when necessary, including:

Shopify
Razorpay Payments
Shipping and logistics partners
Technology service providers
Government authorities where legally required

Each service provider receives only the information necessary to perform their services.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information.

While we strive to protect your personal data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Comply with legal obligations
Resolve disputes
Maintain business records

When no longer required, your information is securely deleted or anonymized.

Your Rights

Subject to applicable Indian laws, you may request to:

Access your personal information
Correct inaccurate information
Update your account details
Delete your personal information (where legally permissible)
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Children's Privacy

Our website is not intended for children under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.